> ## Documentation Index
> Fetch the complete documentation index at: https://docs.verify-group.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Verify Group Platform — Overview
> A complete guide to every feature in the Verify Group platform, written for everyday users. No technical background required.
## Welcome to Verify Group
The **Verify Group platform** is a unified workspace for identity verification, fraud prevention, document authenticity, insurance claims management, and team communication — all in one place.
Whether you are an investigator reviewing an insurance claim, a compliance officer running KYC checks on new business partners, or a team leader managing your organisation's members, this manual walks you through every screen, every button, and every workflow in plain language.
Create your account and log in for the first time.
Understand your home screen and key metrics at a glance.
Run KYC checks on individuals — standard and advanced flows.
Verify companies and business entities through KYC/KYB.
Authenticate IDs, vehicle logbooks, KRA PINs, and more.
Create, investigate, and settle insurance claims end-to-end.
Communicate with your team through the built-in messaging centre.
Build tailored verification flows for your specific needs.
***
## Platform walkthrough video
The video below gives you a full tour of the platform from login to completing a verification. Watch it before diving into the individual sections for the best orientation.
You can follow along with this manual while the video plays — each section in the manual corresponds to a section of the platform shown in the walkthrough.
***
## What the platform does
| Feature | What it means for you |
| ------------------------- | ------------------------------------------------------------------------------- |
| **Individual KYC** | Verify a person's identity using their national ID, passport, or biometric data |
| **Business KYB** | Confirm that a company is legitimate, registered, and compliant |
| **Document Authenticity** | Check whether a document has been tampered with or forged |
| **Asset Verification** | Verify vehicle logbooks, registration plates, and driver's licences |
| **Claims Management** | Manage the full lifecycle of an insurance claim from intake to settlement |
| **Voice Intelligence** | Record and analyse voice calls to detect fraud patterns |
| **Custom Checks** | Design your own verification scenarios for unique business requirements |
| **Sanctions Screening** | Screen individuals and businesses against global watchlists |
| **Messaging** | Communicate with colleagues inside the platform |
| **Notifications** | Stay informed about verification results, claim updates, and team activity |
***
## Who uses this platform
* **Compliance teams** running KYC on customers before onboarding
* **Insurance investigators** managing motor, medical, and property claims
* **Fraud analysts** screening participants against sanctions lists
* **Operations managers** tracking verification history and team workload
* **IT administrators** configuring organisations, teams, and access roles
***
## How to read this manual
Each page in this manual follows the same structure:
1. **What this feature does** — a plain-language explanation of the purpose
2. **Step-by-step instructions** — numbered steps with a screenshot after each key action
3. **Tips and notes** — helpful hints in coloured boxes
4. **What happens next** — a pointer to the next logical step in your workflow
You do not need to read this manual from start to finish. Jump directly to the section that matches what you are trying to do right now.
If you encounter an error message not covered in this manual, contact support at [support@verify-group.io](mailto:support@verify-group.io) with a screenshot of the error and your organisation ID.