Welcome to Verify Group
The Verify Group platform is a unified workspace for identity verification, fraud prevention, document authenticity, insurance claims management, and team communication — all in one place. Whether you are an investigator reviewing an insurance claim, a compliance officer running KYC checks on new business partners, or a team leader managing your organisation’s members, this manual walks you through every screen, every button, and every workflow in plain language.Getting Started
Create your account and log in for the first time.
Dashboard
Understand your home screen and key metrics at a glance.
Identity Verification
Run KYC checks on individuals — standard and advanced flows.
Business Verification
Verify companies and business entities through KYC/KYB.
Document & Asset Verification
Authenticate IDs, vehicle logbooks, KRA PINs, and more.
Claims Management
Create, investigate, and settle insurance claims end-to-end.
Messaging
Communicate with your team through the built-in messaging centre.
Custom Checks
Build tailored verification flows for your specific needs.
Platform walkthrough video
The video below gives you a full tour of the platform from login to completing a verification. Watch it before diving into the individual sections for the best orientation.What the platform does
| Feature | What it means for you |
|---|---|
| Individual KYC | Verify a person’s identity using their national ID, passport, or biometric data |
| Business KYB | Confirm that a company is legitimate, registered, and compliant |
| Document Authenticity | Check whether a document has been tampered with or forged |
| Asset Verification | Verify vehicle logbooks, registration plates, and driver’s licences |
| Claims Management | Manage the full lifecycle of an insurance claim from intake to settlement |
| Voice Intelligence | Record and analyse voice calls to detect fraud patterns |
| Custom Checks | Design your own verification scenarios for unique business requirements |
| Sanctions Screening | Screen individuals and businesses against global watchlists |
| Messaging | Communicate with colleagues inside the platform |
| Notifications | Stay informed about verification results, claim updates, and team activity |
Who uses this platform
- Compliance teams running KYC on customers before onboarding
- Insurance investigators managing motor, medical, and property claims
- Fraud analysts screening participants against sanctions lists
- Operations managers tracking verification history and team workload
- IT administrators configuring organisations, teams, and access roles
How to read this manual
Each page in this manual follows the same structure:- What this feature does — a plain-language explanation of the purpose
- Step-by-step instructions — numbered steps with a screenshot after each key action
- Tips and notes — helpful hints in coloured boxes
- What happens next — a pointer to the next logical step in your workflow
If you encounter an error message not covered in this manual, contact support at support@verify-group.io with a screenshot of the error and your organisation ID.